I have now been working for the Citizens Advice in Kirkby in Ashfield for 12 months on a voluntary part time basis.
Initially I was given some computer based training to complete. This was complemented with some formal training in relation to adviser skills and basic training around Benefits and Housing.
The training is taken at your own pace and there are plenty of opportunities to see how seasoned advisers deal with clients and their issues. I was mentored by the very helpful and experienced staff within the office.
I soon felt comfortable and at ease within the environment and full training is given in relation to using the on line guidance. Once the training has been completed your mentor will sit in your initial interviews until they and you feel comfortable doing them on your own.
I now feel part of a very worthwhile and trusted workforce who are non-judgemental, sympathetic and extremely patient and understanding. Their collective skills and experience ensures the highest care and attention to the needs of clients.
Being part of the team fills me with pride and satisfaction in knowing that the advice given helps individual clients to resolve their issues and they do not have the stress of dealing with the issues alone.
I would encourage people to volunteer because of the benefits for the organisation and the many clients but more importantly for the feeling of satisfaction derived from helping people.