Julie’s Volunteering Story


Julie has been volunteering at Ashfield Citizens Advice for almost two years as a volunteer adviser.

Only attending a local job fair to keep my husband company, I filled in a form expressing an interest in Ashfield Citizens Advice. After leaving an NHS career to bring up our son, I was wondering what to do next. Although I have a small part-time job, I felt I needed office experience.

Training was very interesting but also quite demanding and time consuming. However, there has always been a lot of support form training staff and other volunteers.

Working at Citizens Advice is very rewarding. It isn’t easy and can be emotionally draining. The fact that you can help someone to help themselves though far outweighs this. If someone comes in with a sad, worried face and goes out smiling, it feels like you have done something worthwhile.

Working at Citizens Advice has given me more confidence and belief in myself and my abilities. There is always something new to learn in respect of updated legislation and policies.

It’s good to work with a great bunch of people at something that I enjoy. Try it!

If you would like to find out more about volunteering with us, visit our website and let us know!


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